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I did not receive Liquor.com emails after signing up

This is likely due to your email service’s filter. Help the filter know Liquor.com is not a spam.

Microsoft Outlook

  1. From the “Tools” menu, select “Options”
  2. On the “Preferences” tab, click the “Junk E-Mail” button
  3. Click the “Safe Senders” tab
  4. Click the “Add” button
  5. Type Liquor.com into the field in the popup window, and click the “OK” button
  6. Click “OK” on each of the previous pages to exit the Options windows

NOTE: If the images in our emails are being blocked, adding Liquor.com to your “safe senders” list will also solve this problem.

Hotmail or MSN:

  1. Login to your email account
  2. Click “Options”
  3. Click “Junk Email Protection”
  4. Click “Safe List”
  5. Add Liquor.com to the list

Yahoo:

  1. Login to your email account
  2. Click “Mail Options”
  3. Click “Filters”
  4. Click the “Add” button
  5. Name this filter, then where it says “From header contains,” type Liquor.com
  6. Where it says “Then… Move the message to,” select “Inbox”
  7. Click “Add Filter”

Gmail:

  1. Login to your email account
  2. Click the “Spam” link on the left
  3. Click on the email sent by Liquor.com
  4. Click the “Not Spam” button above the message

AOL:

  1. Login to your email account
  2. Open your Address Book
  3. Add “editor@liquor.com”

Note: Make sure you check your “bulk senders” folder for the Liquor.com confirmation email, where it says “show me mail from,” in your Mailbox.

Other Internet Service Providers:

  • Safe List: Setting up your own safe list, which some e-mail systems allow you to do. Look for the safe list in the settings section, and add Liquor.com. If you have to enter a complete address, use “editor@liquor.com”. Some e-mail systems require a sender to be in your address book to keep the e-mail from being diverted to a “junk”; or “bulk”; mail folder. If your system has this requirement, add “editor@liquor.com” to your address book.
  • Technical Support: Get in touch with technical support at your ISP or company and explain the problem. If they’re blocking e-mail from Liquor.com, let them know that they need to stop.

 

Account Settings

Changing your Liquor.com username:

  1. Login to Liquor.com. View your profile.
  2. Open the profile settings panel.
  3. Enter a new username and click update.
  4. Sign in again using the new username you have entered.

Click here to watch a video on how to change your Liquor.com username.

I cannot login to my account.

Please ensure that you have entered the correct username and password.
Note that you should use your username, and not the email you used to sign up.

If you still cannot login, we suggest you try changing your password. Follow the steps below.

 

Change Password

Retrieving your Liquor.com password:

  1. Find the link to the reset password feature by first opening up the login screen as shown in the picture below. Then click on the “Need help logging in?” link.
  2. Submit your email and check your inbox for a system email from Liquor.com (check your spam box).
  3. The email link will bring you back to Liquor.com to enter a new password.
  4. Use your username and new password to login.

Click here to watch a video on how to retrieve your Liquor.com password.

I requested a password reset, but the Email did not arrive.

Check that the mail sent to you has not been filtered into the spam folder. If the email does not arrive after a long time, please contact our administrator for help.

 

The link provided in the Email  does not work.

When clicking on the link in the email, if instead of being directed to the page on the left shown below, you are brought to the page on the right:
 
then the link in the email has expired.

The error likely happens because you requested for the password reset multiple times. Therefore you will receive more than one password reset email. Please use only the latest reset email sent to you. It takes some time for the latest email to arrive at your inbox. Do check your Spam folder in case it got filtered there.

 

I tried everything, and I still cannot make it work.

Please contact our Support Team at feedback@liquor.com

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