Email Help

Have you signed up for but aren’t receiving any of our emails? It’s enough to make you drink. Don’t worry. Just like a good cocktail, there is a simple recipe we can share with you for getting our messages. The instructions below should fix everything. Next round’s on us.

Microsoft Outlook

  • From the “Tools” menu, select “Options”
  • On the “Preferences” tab, click the “Junk E-Mail” button
  • Click the “Safe Senders” tab
  • Click the “Add” button
  • Type into the field in the popup window, and click the “OK” button
  • Click “OK” on each of the previous pages to exit the Options windows
  • NOTE: If the images in our emails are being blocked, adding to your “safe senders” list will also solve this problem.

Hotmail or MSN:

  • Login to your email account
  • Click “Options”
  • Click “Junk Email Protection”
  • Click “Safe List”
  • Add to the list


  • Login to your email account
  • Click “Mail Options”
  • Click “Filters”
  • Click the “Add” button
  • Name this filter, then where it says “From header contains,” type
  • Where it says “Then… Move the message to,” select “Inbox”
  • Click “Add Filter”


  • Login to your email account
  • Click the “Spam” link on the left
  • Click on the email sent by
  • Click the “Not Spam” button above the message


  • Login to your email account
  • Open your Address Book
  • Add “”
  • Note: Make sure you check your “bulk senders” folder for the confirmation email, where it says “show me mail from,” in your Mailbox.

Other Internet Service Providers:

  • Safe List: Setting up your own safe list, which some e-mail systems allow you to do. Look for the safe list in the settings section, and add If you have to enter a complete address, use “”. Some e-mail systems require a sender to be in your address book to keep the e-mail from being diverted to a “junk”; or “bulk”; mail folder. If your system has this requirement, add “” to your address book.
  • Technical Support: Get in touch with technical support at your ISP or company and explain the problem. If they’re blocking e-mail from, let them know that they need to stop.

If after all of this you are still having problems, click here and let us know. will see what it can do.

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